We are here to help.
One channel, one commitment. Every question reaches a person.
The only support address.
- Response commitment
- One business day
- Hours
- Monday through Friday, 9 AM to 6 PM Eastern. Outside those hours, we read every message and respond the next business day.
Email reaches a person, not a queue.
Help us help you on the first reply
Your site URL
The domain we are looking at.
Your platform
WordPress, Shopify, Webflow, or custom code.
What you see
A screenshot or description of what is happening.
When it started
After an update, a new install, or out of nowhere.
Install blocking a launch?
Say so in your subject line. We prioritize installs that are blocking a go-live and will respond as fast as we can during business hours.
Outside business hours, include your launch time in the message.
Before you write
Documentation
Step-by-step install guides for every platform, Consent Mode v2, testing instructions, and troubleshooting.
Version notes
Every change to SiteTrust Consent, dated. Check here first if something changed after an update.
Run the free scan
Not sure what is running on your site? The scan reads your page the same way a visitor does.
wecare@sitetrust.com is the only support address for SiteTrust. If you received an email from a different address, please contact us to verify.